Warranty
Check out our Warranty Information page for a comprehensive overview of the coverage provided for our flooring products.
SPC
This warranty is valid only for the original purchaser and is non-transferable. It is the responsibility of the installer and/or homeowner to inspect the planks before installation. Any planks found to be defective or visually unacceptable should be discarded or potentially used in another area of the room. Budget Floors is not responsible for any costs related to the product or labor if planks with visible defects or irregularities are installed.
RESIDENTIAL AND LIGHT COMMERCIAL WARRANTY
The warranty is applicable to the Legends Collection (Included II, III & Plus), purchased from an authorized dealer and installed in residential or light commercial spaces. This warranty is valid for the original purchaser, provided they remain the owner of the property where the flooring was initially installed. It is non-transferable.
Budget Floor guarantees that the Legends Collection (Included II, III & Plus), at the time of sale, is free from defects in materials and workmanship and complies with the standard specifications for the product category.
Additionally, Budget Floor guarantees that when the flooring is installed and maintained according to product guidelines, and used for its intended purpose, it will not suffer wear-through, delamination, separation, buckling, or cupping due to a manufacturing defect.
If the Legends Collection flooring fails due to any of the conditions listed above, Budget Floor will, at its discretion, replace all or part of the flooring at no charge to the original purchaser, as long as they still own the property where the floor was installed. The warranty covers the cost of replacement material only and excludes labor costs.
The Legends Collection (Included II, III & Plus) warranty is only valid for flooring maintained under normal environmental conditions, which includes proper heating and ventilation systems that maintain an interior humidity level between 30% and 50%, and room temperatures between 65°F and 85°F year-round.
WARRANTY PERIOD
Legends Collection:
Lifetime Residential Warranty / 10 Year Light Commercial Warranty
Legends Collection II:
25 Year Residential Warranty / 6 Year Light Commercial Warranty
Legends Collection III:
50 Year Residential Warranty / 10 Year Light Commercial Warranty
Legends Collection Plus:
Lifetime residential Warranty / 15 Year Light Commercial Warranty
WARRANTY EXCLUSIONS & LIMITATIONS
Please follow the recommendations in this guide to maintain the fresh look and protect the finish.
Failure to maintain the environment within the recommended humidity range of 30% to 50% year-round and a room temperature of 65°F to 85°F.
Color variations in flooring are a natural occurrence due to age and exposure to UV light or sunlight. As a result, new and/or replacement flooring may not match display samples and/or existing flooring.
Improper installation/maintenance and failure to adhere to the installation/maintenance instructions.
It is the responsibility of the installer and/or the homeowner to inspect boards prior to installation. Budget Flood accepts no responsibility for product or labor costs when planks with visible defects have been installed.
Indentations or scratches caused by furniture, rolling casters or wheels, appliances, pet claws, high heel shoes, spiked or damaged heels, cleats, sports shoes, pivot points (e.g., seating areas), walkers, sand, pebbles, or other abrasive materials.
Any damage caused by wheelchairs is excluded from the warranty.
Installation over radiant floor heating with a surface temperature exceeding 85°F.
Abuse, neglect, abnormal use or misuse, application of solvents, corrosives, or other chemicals, improper cleaning or maintenance products.
Damage due to moisture intrusion from the subfloor, including but not limited to damage from broken or leaking plumbing or appliances, wet mopping, weather conditions, or natural disasters.
Flooring installed over improperly prepared or unstable subfloor.
Damage caused by extended exposure to direct sunlight.
Discoloration from rugs or floor mats (use only mats with non-staining backing).
Damage caused by vacuuming with a beater bar (rotating bristle brush).
Do not install any additional padding or cushioning under your Legends Collection product, as this will void your warranty.
SAMPLE DISCLAIMER
Any product sample, photo, or model is intended for demonstration purposes only and does not constitute a warranty of any kind. The warranty does not cover variations between the sample/photo/model and the actual flooring.
All claims must be submitted in writing to the place of purchase. Failure to follow these procedures may result in the voiding of some or all of the warranty. This limited warranty is non-transferable and extends only to the original end user.
Laminate
Budget Flood floors come with a 25-year residential warranty and a 5-year commercial warranty, covering manufacturing defects and normal wear. It also includes 300 hours of moisture resistance. This warranty applies to the original purchasers only.
LIMITED 25 YEAR RESIDENTIAL WARRANTY (DESTINATIONS COLLECTION)
Budget Flood Floors warrants to the original purchaser for 25 years from the date of purchase that the flooring will be free of manufacturing defects, and the surface will not wear through (Wear through is defined as affecting more than 10% of the total floor installation due to normal foot traffic. Scratches and loss of gloss are not considered wear through), stain, or fade from sunlight or artificial light when used under normal residential traffic conditions, and only if installed, cared for, and maintained according to the manufacturer’s instructions.
LIMITED 50 YEAR RESIDENTIAL WARRANTY (DESTINATIONS PLUS COLLECTION)
Budget Flood Floors warrants to the original purchaser for 50 years from the date of purchase that the flooring will be free of manufacturing defects, and the surface will not wear through (Wear through is defined as affecting more than 10% of the total floor installation due to normal foot traffic. Scratches and loss of gloss are not considered wear through), stain, or fade from sunlight or artificial light when used under normal residential traffic conditions, and only if installed, cared for, and maintained according to the manufacturer’s instructions.
LIMITED 5 YEAR LIGHT COMMERCIAL WARRANTY (DESTINATIONS COLLECTION)
Budget Flood Floors warrants to the original purchaser for 5 years from the date of purchase that the flooring will be free of manufacturing defects, and the surface will not wear through (Wear through is defined as affecting more than 10% of the total floor installation as a result of normal foot traffic. Scratches and loss of gloss are not considered wear through), stain, or fade from sunlight or artificial light when used under light commercial traffic conditions, and only if installed, cared for, and maintained according to the manufacturer’s instructions. Heavier traffic areas such as entry foyers, commercial kitchens, and any areas with heavy rolling loads are not recommended.
The decorative layer of laminate flooring is designed to resist color changes from light exposure. Nonetheless, exposure to light will affect the flooring’s appearance after an extended period of time. The level of change depends on the intensity of light and length of exposure. Budget Flood Floors does not warrant against this type of appearance change in the laminate flooring.
If the product wears through, stains, or fades, Budget Flood Floors reserves the right to either replace or refund the portion of the floor in question as covered under this warranty. The warranty covers the cost of the products only. Transportation costs, labor and installation costs, and accessories are NOT included in the warranty. Should the original floor be discontinued, we will replace the defective material with a floor of equal value.
Budget Flood Floors warrants to the original purchaser for 5 years from the date of purchase that the flooring will be free of manufacturing defects, and the surface will not wear through (Wear through is defined as affecting more than 10% of the total floor installation as a result of normal foot traffic. Scratches and loss of gloss are not considered wear through), stain, or fade from sunlight or artificial light when used under light commercial traffic conditions, and only if installed, cared for, and maintained according to the manufacturer’s instructions. Heavier traffic areas such as entry foyers, commercial kitchens, and any areas with heavy rolling loads are not recommended.
The decorative layer of laminate flooring is designed to resist color changes from light exposure. Nonetheless, exposure to light will affect the flooring’s appearance after an extended period of time. The level of change depends on the intensity of light and length of exposure. Budget Flood Floors does not warrant against this type of appearance change in the laminate flooring.
If the product wears through, stains, or fades, Budget Flood Floors reserves the right to either replace or refund the portion of the floor in question as covered under this warranty. The warranty covers the cost of the products only. Transportation costs, labor and installation costs, and accessories are NOT included in the warranty. Should the original floor be discontinued, we will replace the defective material with a floor of equal value.
300 HOURS STANDING WATER WARRANTY (DESTINATIONS COLLECTION)
udget Flood Floors warrants the flooring will resist damage from moisture due to wet mopping and everyday household spills removed within up to 300 hours. This product is water-resistant; however, when excessive moisture accumulates in buildings or on building materials, mold and/or mildew growth can occur (particularly if the moisture problem remains undiscovered and unaddressed). The moisture warranty excludes damage resulting from mold and/or mildew growth due to prolonged exposure to moisture. This warranty does not cover flooding.
Hardwood
Budget Flood Floors offers a non-transferable residential warranty covering manufacturing defects and finish wear for up to 50 years, conditional on proper installation and environmental maintenance.
RESIDENTIAL WARRANTY
This program is limited to residential application only and unless stated otherwise does not apply to commercial or industrial use. This warranty is extended to the original purchaser ONLY and is not transferable. It is the responsibility of the installer and/or homeowner to inspect planks prior to installation. Planks that are defective or visually not acceptable should be discarded or possibly used in another location of the room. Budget Flood Floors accepts no responsibility for costs of product or labor when planks with visible defects have been installed.
As wood is a natural product, industry standards allow for a defect and irregular tolerance of up to 5%. This warranty applies only to material that exceeds this 5% allowance.
IMPORTANT: The installation and maintenance guidelines MUST be followed as a condition for this warranty. Any floor installed outside of Budget Flood Floors’ printed installation and maintenance parameters is subject to denial of the claim.
LIMITED LIFETIME STRUCTURE WARRANTY
Budget Flood warrants that the residential flooring sold under this warranty is, at the time of sale, free from defects in material and manufacturing and that it conforms to Budget Flood’s standard specifications for the product category.
Budget Flood further warrants that when installed and maintained according to Budget Flood specifications and when used according to its intended purpose, the flooring will not delaminate, separate, buckle, or cup as a result of a manufacturing defect.
If your Budget Flood product fails for any of the above reasons, Budget Flood will replace or repair, at its option, a portion or all of the flooring at no cost to the original purchaser as long as the original purchaser still owns the property where the floor was installed. Budget Flood warranty is only extended to flooring maintained in Normal Environmental Conditions. This means that the heating and ventilating systems are working to maintain an interior humidity level between 30% to 50% and a room temperature between 60ºF to 80ºF year-round.
FINISH WARRANTY
Budget Flood warrants that the factory-installed finish on the flooring is, at the time of sale, free from defects in material and manufacturing and that it conforms to Budget Flood’s standard specifications for the finish. Budget Flood further warrants that when maintained according to Budget Flood’s installation guidelines and maintenance instructions and used for its intended purpose, the finish will not wear through to bare wood for the following years from the date of purchase.
WARRANTY EXCLUSIONS & LIMITATIONS
Please follow the recommendations in this guide to retain the fresh look and protect the finish.
Failure to maintain the environment at a humidity range of 30% to 50% year-round and a room temperature of 60º to 80ºF.
Checks, splits, and delaminating caused by improper environmental conditions.
Color variations in flooring are a natural occurrence due to species, age, character of flooring, and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring.
Due to color variations of product and/or samples, Budget Flood is not responsible for the consumer matching flooring to other wood products, such as cabinets, stair railings, trim, and any existing moldings.
Normal exposure to sunlight will bring about changes in the shading of any hardwood floor as the floor ages. Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloration under the rug. This is not a product defect.
Improper installation/maintenance and failure to adhere to Budget Flood installation/maintenance instructions.
It is the responsibility of the installer and/or the homeowner to inspect boards prior to installation. Budget Flood accepts no responsibility for costs of product or labor when boards with visible defects have been installed.
Indentations or scratches caused by furniture, appliances, pet claws, high-heel shoes, spiked or damaged heels, cleats, sports shoes, pivot points (i.e., seating areas), wheelchairs, walkers, sand, pebbles, or other abrasive materials.
Installation over radiant floor heating with a surface temperature in excess of 85° F.
Damage due to water and/or moisture including but not limited to damage resulting from broken or leaking pipes, wet mopping, weather conditions, or natural disasters is excluded from Budget Flood warranties.
Insect infestation after the product leaves our facility.
Abuse, neglect, abnormal use or misuse, application of solvents, corrosives, or other chemicals, etc., improper cleaning or maintenance products.
Squeaking, popping, and other noises are not covered by our warranty. Occasional noise is normal and can be expected on wood flooring, especially when nailed or stapled down. This is not considered a manufacturing defect.
Recoating or alterations to the original factory finish voids the finish warranty.
During the winter months of low humidity, minor surface cracks (checks) may appear in wood flooring, then often close up again in the summer months when the humidity is higher. This is a normal characteristic of natural wood and not a basis of a complaint against the manufacturer, especially if there is no structural failure.
Dimensional Changes: Throughout its life, wood will naturally expand and contract in response to the seasons and environmental conditions in the home. Seasonal gapping can be expected and is not a defect.
Color variations, mineral streaks, and small knots are considered part of the natural character and beauty of wood flooring and are not considered manufacturing defects.
LVP (GLUE-DOWN)
This warranty is extended to the original purchaser ONLY and is not transferable. It is the responsibility of the installer and/or homeowner to inspect planks prior to installation. Planks that are defective or visually not acceptable should be discarded or possibly used in another location of the room. Budget Flood accepts no responsibility for costs of product or labor when planks with visible defects or irregularities have been installed.
50 YEAR RESIDENTIAL AND 10 YEAR LIGHT COMMERCIAL WARRANTY
The warranty applies to the National Parks Collection, purchased from an authorized dealer and installed in a residential or light commercial area. The warranty applies to the original purchaser as long as the original purchaser continues to remain in residence of the original installation. Warranty is non-transferable.
Budget Flood warrants that the National Parks Collection sold under this warranty is, at the time of sale, free of visual defects. Minor color shade and/or texture variations are normal. Budget Flood further warrants that if properly installed and maintained, the flooring will not wear, stain, or fade from normal use. “Wear” must be through the wear layer to the degree that the printed pattern is altered over an area greater than 2 square inches. Scratches, indentations, or reduction in gloss level are not considered wear.
Light Commercial warranties apply to dry, commercial areas that experience foot traffic only (no rolling loads).
If your National Parks Collection flooring fails for any of the above reasons, Budget Flood will replace, at its option, a portion or all of the flooring at no cost to the original purchaser as long as the original purchaser still owns the property where the floor was installed. The warranty includes replacement material only and excludes any labor costs.
The National Parks Collection warranty is only extended to flooring maintained in normal environmental conditions, meaning that the heating and ventilating systems are working to maintain an interior humidity level between 30% to 50% and a room temperature between 65°F to 85°F year-round.
IMPORTANT: The installation and maintenance guidelines MUST be followed as a condition for this warranty. Any floor installed outside of Budget Flood’s printed installation and maintenance parameters is subject to denial of the claim.
WARRANTY EXCLUSIONS & LIMITATIONS
Please follow the recommendations in this guide to retain the fresh look and protect the finish.
Failure to maintain the environment at a humidity range of 30% to 50% year-round and a room temperature of 65° to 85°F.
Color variations in flooring are a natural occurrence due to age and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring.
Improper installation/maintenance and failure to adhere to the installation/maintenance instructions.
It is the responsibility of the installer and/or the homeowner to inspect boards prior to installation. Budget Flood accepts no responsibility for costs of product or labor when planks with visible defects have been installed.
Indentations or scratches caused by furniture, appliances, pet claws, high heel shoes, spiked or damaged heels, cleats, sports shoes, pivot points (i.e., seating areas), wheelchairs, walkers, sand, pebbles, or other abrasive materials.
Installation over radiant floor heating with a surface temperature in excess of 85°F.
Abuse, neglect, abnormal use or misuse, application of solvents, corrosives, or other chemicals, etc., improper cleaning or maintenance products.
Damage due to moisture intrusion from subfloor, but not limited to damage from broken or leaking plumbing or appliances, wet mopping, weather conditions, or natural disasters.
Problems due to moisture, mildew, alkaline substances, or hydrostatic pressure in the sub-floor are not covered by this warranty.
Flooring installed over improperly prepared or unstable subfloor.
Damage caused by extended exposure to direct sunlight.
Discoloration from rugs or floor mats (use only mats with non-staining backing).
Damage caused by vacuum with a beater bar (rotating bristle brush).
The flooring installed on stairs is excluded from the warranty.
Rolling chairs without appropriate chair pads.
Damage caused by fire or burns, intentional abuse, flooding, construction projects, or product installation are not covered by this warranty.
Any discoloration or bond failure resulting from improper adhesive selection or application is not covered by this warranty.